Scanning renders blank pages

Discussions about image processing and document imaging.
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schalla
Posts: 6
Joined: Tue Jan 14, 2020 5:11 pm

Scanning renders blank pages

Post by schalla » Thu Jul 08, 2021 5:55 am

Hello,
We are using GDpicture version 14.0.0.77 and .net 4.0
Our customers are complaining that during document scanning, blank pages are being saved. The entire document is blank,
The issue is intermittent. Has anyone reported this issue for this version of GdPicture? We upgraded from an older version and our customers say that it worked well in the older version.

Thank you

Hugo
Posts: 101
Joined: Tue Dec 18, 2018 10:09 am

Re: Scanning renders blank pages

Post by Hugo » Thu Jul 08, 2021 12:15 pm

Hi there,

Thank you for your feedback.
This version is not known for having this bug.

Please make sure to update your scanners drivers.
If this doesn't solve anything, please try using our latest version (to see if that fixes it, meaning this would be caused by the version you are using).
https://www.gdpicture.com/download-gdpicture/

Regards,
Hugo

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