GdPicture Imaging Forums

Hello, I am providing support (but no development) for an application on which the developer recently passed away suddenly. As a result I'm on a steep learning curve.

When I have tried to install on a new machine now I have got the error:
"Error Setting GdPictureSetLicenseNumber GdPicture.NET V.14, Dev. License"

Could you tell me why we're getting this error please and what we can do about it?

Hi there,

Thank you for your question.

You may be trying to do something your license key does not allow OR you may not have set up your license correctly. Please refer to this online guide to setup your license:
https://www.gdpicture.com/guides/gdpicture/Ac ... rpose.html

If you still cannot figure this out we can discuss this more directly related to your specific license key here on our support platform:
https://orpalis.zendesk.com/hc/en-us/requests/new
Just provide us with a screenshot of the issue you are getting aswell as the current process you have followed so we may further understand what you may have missed.

Regards,
Hugo

Hi Hugo
I posted this issue on the support platform on Monday (under username BelwoodSolutions), but have had no response. How long should I expect to have to wait?
Regards
Martin

Hi again,

My apologies for the delayed response here.

If you contacted us via our support platform then you should receive a response from us within 24hours by a member of our team.
Let me know if this is not the case and if you are still experiencing issues.

Regards,
Hugo Cudd
Technical Support