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session is unknown or expired.
Posted: Mon Oct 21, 2019 3:18 pm
by arimoli
Hello! I have the following error.
I already set the timeout to -1 WITHOUT success.
Attached error image. This error occurs within 20/30 seconds of opening the viewfinder.
GdPicture.Internal.Web.DocuViewareCore.Requests.SelectPageRequestCtx: session is unknown or expired.
Re: session is unknown or expired.
Posted: Mon Oct 21, 2019 3:39 pm
by loicaigon
Hi,
We have received your support request and will come back to you asap.
Loic Aigon
Re: session is unknown or expired.
Posted: Mon Oct 21, 2019 4:34 pm
by arimoli
THanks Loic!
Re: session is unknown or expired.
Posted: Tue Nov 19, 2019 3:25 pm
by mikeplacko
We're seeing reports of similar messages as well. Using version 14.0.77. We've tried -1 and also a really large number for the Timeout property, no effect. It isn't consistent either. We are using ASP.NET State Service as the Session Manager. I don't see anywhere to configure additional properties on the viewer.
Is there any update to this problem?
Re: session is unknown or expired.
Posted: Tue Nov 19, 2019 6:40 pm
by Loïc
Hi,
You should first try to update to the latest release. If the problem persists, you will have to check the way you are handling session data, especially if you you have disabled sticky sessions.
We will be able to provide any form of assistance for such but before you will really have to check if the problem persists with the latest release and if any reproduce it in a standalone app that you can share with our team through our helpdesk you can reach here:
https://www.gdpicture.com/support/getting-support-from-our-team
With best regards,
Loïc Carrère