SelectPage failed

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buzzz
Posts: 2
Joined: Sat Nov 09, 2019 4:08 am

SelectPage failed

Post by buzzz » Sat Nov 09, 2019 4:17 am

Hi

I process multipage tiff images and try to convert them into PDF (+ocr).
I use the example in C# and it works for 99% of my tiff files.

Nevertheless, I have some tiff where the selectpage failed after the first page and so
I miss many pages in the document. GetLastStatus returns : "generic error".

I try to analyse the problematic tiff with image magick identify. I obtain the results below.

The first page is read correctly, others failed.

10p.TIF[0] TIFF 1666x2338 1666x2338+0+0 8-bit sRGB 2.91812MiB 0.000u 0:00.007
10p.TIF[1] TIFF 1670x2344 1670x2344+0+0 8-bit sRGB 0.000u 0:00.004
10p.TIF[2] TIFF 1674x2346 1674x2346+0+0 8-bit sRGB 0.000u 0:00.006
10p.TIF[3] TIFF 1672x2344 1672x2344+0+0 8-bit sRGB 0.000u 0:00.008
10p.TIF[4] TIFF 1672x2342 1672x2342+0+0 8-bit sRGB 0.000u 0:00.010
10p.TIF[5] TIFF 1668x2338 1668x2338+0+0 8-bit sRGB 0.000u 0:00.013
10p.TIF[6] TIFF 1676x2350 1676x2350+0+0 8-bit sRGB 0.000u 0:00.016
10p.TIF[7] TIFF 1676x2350 1676x2350+0+0 8-bit sRGB 0.000u 0:00.018
identify: Nonstandard tile width 1666, convert file. `10p.TIF' @ warning/tiff.c/TIFFWarnings/1029.
identify: Nonstandard tile length 2338, convert file. `10p.TIF' @ warning/tiff.c/TIFFWarnings/1029.
identify: Unknown field with tag 512 (0x200) encountered. `TIFFReadDirectory' @ warning/tiff.c/TIFFWarnings/1029.
identify: Unknown field with tag 513 (0x201) encountered. `TIFFReadDirectory' @ warning/tiff.c/TIFFWarnings/1029.
identify: Unknown field with tag 514 (0x202) encountered. `TIFFReadDirectory' @ warning/tiff.c/TIFFWarnings/1029.
identify: Unknown field with tag 515 (0x203) encountered. `TIFFReadDirectory' @ warning/tiff.c/TIFFWarnings/1029.
identify: Nonstandard tile width 1670, convert file. `10p.TIF' @ warning/tiff.c/TIFFWarnings/1029.
identify: Nonstandard tile length 2344, convert file. `10p.TIF' @ warning/tiff.c/TIFFWarnings/1029.
identify: Unknown field with tag 512 (0x200) encountered. `TIFFReadDirectory' @ warning/tiff.c/TIFFWarnings/1029.
identify: Unknown field with tag 513 (0x201) encountered. `TIFFReadDirectory' @ warning/tiff.c/TIFFWarnings/1029.
identify: Unknown field with tag 514 (0x202) encountered. `TIFFReadDirectory' @ warning/tiff.c/TIFFWarnings/1029.
identify: Unknown field with tag 515 (0x203) encountered. `TIFFReadDirectory' @ warning/tiff.c/TIFFWarnings/1029.
....

Hugo
Posts: 227
Joined: Tue Dec 18, 2018 10:09 am

Re: SelectPage failed

Post by Hugo » Tue Nov 12, 2019 2:19 pm

Hi Buzzz

Thanks for contacting us. For the 1% of tiff files it does not convert would you be able to submit these files to us through a ticket please? You can submit a ticket here: https://orpalis.zendesk.com/hc/en-us/requests/new
We'll be needing this to investigate and fix any potential issues with processing these documents.

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