Unable to view PNG file

Discussions about document viewing.
Post Reply
biyyam
Posts: 6
Joined: Sun Jun 13, 2021 4:12 pm

Unable to view PNG file

Post by biyyam » Mon Dec 06, 2021 5:12 pm

Hi,

I am trying to display PNG file in my application using DocuVieware. For a particular file (size - 27MB), image is not coming up. It says 'Unsupported File Format'.
I have tested different sizes of PNG files. All are displaying properly. What can be the issue with that particular image.

Thanks In advance.

User avatar
Fabio
Posts: 173
Joined: Thu Aug 27, 2020 9:57 am

Re: Unable to view PNG file

Post by Fabio » Mon Dec 06, 2021 6:15 pm

Hello,

Could you send me the input image, please?
This issue could be caused by a non-PNG image that had its extension changed by ".PNG". But I need to have the image to investigate it on my side to figure out what causes the issue.

With best,
Fabio

biyyam
Posts: 6
Joined: Sun Jun 13, 2021 4:12 pm

Re: Unable to view PNG file

Post by biyyam » Mon Dec 06, 2021 7:25 pm

Hi Fabio,

i am unable to upload the file because of size limit. Its 27MB file.
Any alternate?

biyyam
Posts: 6
Joined: Sun Jun 13, 2021 4:12 pm

Re: Unable to view PNG file

Post by biyyam » Tue Dec 07, 2021 4:13 pm

Hi Fabio,

i am unable to upload the file because of size limit. Its 27MB file.
Even i have tried to upload the zip. still showing the error -File too large.
Any alternate?

User avatar
Fabio
Posts: 173
Joined: Thu Aug 27, 2020 9:57 am

Re: Unable to view PNG file

Post by Fabio » Tue Dec 14, 2021 1:14 pm

Hello,

Please send it to my mail address: f.derose@orpalis.com
If it does not fit in the mail itself, WeTransfer could be a nice alternative.

With best,
Fabio

Post Reply

Who is online

Users browsing this forum: No registered users and 1 guest