GdPicture Imaging Forums

Hi all,
I'm trying to upgrade from version 14.0.32 to 14.2.43 to have HEIC support.

I work in Visual Studio with C#.

I changed only the reference and the license number. I can see HEIC images on viewer but a message always pop up: "The GDPicture feature UIDocumentViewingPrinting is required to execute this instruction".

The error occurs on: "_gdViewer.DisplayFromGdPictureImage(_imageID);"

Previously I didn't receive this error. What can I do to solve the issue?

Thanks
NE

Hi there,

Thanks for contacting us.

For these types of issues, this occurs because of the license key you have. In any case, any license key which was valid for V14.1.X and V14.0.X will not be valid for our latest version V14.2.X. Please contact us on support if you want me to provide you with a trial key.
https://support.pspdfkit.com/hc/en-us/requests/new

To get this working and profitable in your application you will ultimately need to contact our sales team to get a new license key.
https://www.gdpicture.com/contact-sales/

Regards,
Hugo Cudd
Technical Support

Hi, thanks for your reply.

We have a valid license for V14.2.X.

If I delete row I get error "Starting GdPicture.NET 14.2 a new license key is required. Please contact our sales..."

If I specify the license number, the error is "The GDPicture feature UIDocumentViewingPrinting is required to execute this instruction".

Regards,
Nazareno

Hi Nazareno,

This might be specific to your license key. Could you contact us here please? https://orpalis.zendesk.com/hc/en-us/requests/new

I'll be waiting to hear from you there so we can address this specific issue with your license key.

Regards,
Hugo Cudd
Technical Support

I appreciate your assistance. I have effectively used the GdPictureDocumentConverter to accomplish the given work.