Feel free to ask any questions about sales problems, technical issues or any other questions you may have : we are here to help!
We are proud of our prompt support response time : most questions are answered within 2-6 hours.
But you too can contribute to our user's community satisfaction on support by considering the following steps before creating a ticket :
We kindly ask you to use English in your communication with us.
Thank you !
Technical support
You can contact our technical support team by creating a ticket on the technical support department.
Pre-sales and Sales support
You can contact support team for pre-sales and sales issues by creating a ticket on the sales support department.
Please remember we sell our products exclusively via resellers.
If your inquiry implies invoice data, payment data, orders data, quotes or delivery, you might need to contact the reseller as below.
So when contacting us for Sales issues, please do not forget to mention your order number (in case you've purchased via Share-it) or reference number & invoice ID (in case you've purchased via PLIMUS).
You can retrieve your order as below:
