F.A.Q

Please find below answers to the most frequent technical support questions asked by our users.
This list will be frequently updated, according to your most frequent inquiries.
To find out answers to Frequently Asked Questions on sales and pre-sales subjects, please visit our Sales FAQ page.

How to activate my GdPicture.NET copy on my system?

Activation is a required step associating GdPicture.NET SDK with the computer(s) on which it is installed for development or application build purpose.
Activation prevents unauthorized use and protects you against the risks of counterfeit software.
An internet connection is necessary for the software activation.
Virtual machines mechanism is fully supported, therefore you will be able to use the same license on an unlimited number of virtual machines, at the condition that they are installed in the same computer and used by the same developer.

To activate your GdPicture.NET copy, just start the LicenseManager.exe application located in the installation folder of the software and click the “Register a key” button.

Note that evaluation keys do not need to be registered!

How to unlock GdPicture.NET component in my application?

For all GdPicture Toolkits, the final version is the same as the evaluation version.

Remember:

You can purchase a license key here.
You can get a one month evaluation key here.


Unlocking GdPicture.NET and its optional Plugins is easy. You have to create a LicenseManager object, then call the RegisterKey() method for each license to register.
Ensure yourself to unlock the Toolkit before using any of its functions from your application.

vb.net example:

Dim LicMgr As New LicenseManager

LicMgr.RegisterKEY(MY_PLUGIN_KEY)
LicMgr.RegisterKEY(MY_GDPICTURENET7_KEY)
LicMgr.RegisterKEY(MY_GDPICTURENET8_UPGRADE_KEY)

c# example:

LicenseManager LicMgr = new LicenseManager();

LicMgr.RegisterKEY(MY_PLUGIN_KEY);
LicMgr.RegisterKEY(MY_GDPICTURENET7_KEY);
LicMgr.RegisterKEY(MY_GDPICTURENET8_UPGRADE_KEY)
;

What is Service Level Agreement/Support Plan?

Each license of GdPicture.NET (commercial or trial) entitles a specific number of developers to be in touch with our team through our helpdesk to get priority support.
Using our helpdesk requires that you have an active service level agreement (SLA) support plan.

Each developer with an active support plan is allowed to open up to 10 tickets for a commercial license and up to 5 tickets for evaluation.
Additional support plans can be purchased separately by contacting one of our sales agents.

How to activate my support Plan?

1. SLA Activation
Activating the SLA plan is an automatic process.
If you are using GdPicture.NET for evaluation purpose, you will obtain a 30 days SLA plan when you request a 30 days evaluation key. Please visit our evaluation page for more information.
If you own a commercial license,the SLA will be activated at the moment you click the “Register Key” button of the license Manager application (see: How to activate my GdPicture copy on my system).

2. Other place to get support
Our active forums community includes a lot of other examples and provide a code sample request section. Please, visit http://forums.gdpicture.com

How to use GdPicture.NET as an ActiveX control?

Where can i compare the features of the full line of GdPicture.NET products?

Please visit our Comparison Matrix page to see how different features are bundled into different GdPicture.NET editions.

Which image formats are supported by GdPicture.NET technology?

You can find an exhaustive list of supported image formats here.

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