Licencing Errors When Viewing PDFs in GdViewer

Discussions about PDF management.
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ArenaAB
Posts: 1
Joined: Fri Sep 24, 2021 7:02 pm

Licencing Errors When Viewing PDFs in GdViewer

Post by ArenaAB » Fri Sep 24, 2021 7:09 pm

We have multiple versions of GdPicture, but the version I am referring to here is specifically GdPicture 12.0.35 Ultimate.

As part of a recent development (to replace Adobe as our embedded PDF viewer), we have chosen to use GDViewer instead. However we are getting some licencing errors and I don't know whether these are erroneous, or related to the version we have purchased.

Whenever we view a PDF for the first time on a PC licenced for GdPicture development, we get three licencing errors one after another saying the following features have not been unlocked.
  • Raster image & metafile viewing
    GdPicture PDF Viewer
    GdPicture XML / Annotations
Is this correct as we were under the impression these all came as part of Ultimate, but correct me if I'm mistaken.

If it IS erroneous, how can this be corrected please?

Hugo
Posts: 115
Joined: Tue Dec 18, 2018 10:09 am

Re: Licencing Errors When Viewing PDFs in GdViewer

Post by Hugo » Tue Sep 28, 2021 5:16 pm

Hi there,

Thank you for contacting us!

Regarding your error could you contact us here so we can look further into the issue please?
https://orpalis.zendesk.com/hc/en-us/requests/new

With Ultimate you should have access to everything you previously mentioned.

Regards,

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