GdPicture PDF print distorted page

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Lynette
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Joined: Mon Sep 19, 2011 9:42 am

GdPicture PDF print distorted page

Post by Lynette » Thu Dec 15, 2011 2:18 am

PDF is okay, but when sent to printing, at least 1 page is distorted.
I tried using GdViewer to print, it's also the same.

This issue happened once a while.

Please advise.

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Loïc
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Location: France
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Re: GdPicture PDF print distorted page

Post by Loïc » Thu Dec 15, 2011 11:04 am

Hi,

Please provide us a way and the document to reproduce the problem.

Kind regards,

Loïc

Lynette
Posts: 7
Joined: Mon Sep 19, 2011 9:42 am

Re: GdPicture PDF print distorted page

Post by Lynette » Fri Dec 16, 2011 6:42 am

This is the code that I used to print.


gdPdf.PrintSetActivePrinter(sPrinter);
gdPdf.LoadFromFile(filename, false);
gdViewer.DisplayFromGdPicturePDF(gdPdf);
gdViewer.PrintSetFromToPage(0, gdViewer.PageCount);
gdViewer.PrintSetDocumentName(new FileInfo(filename).Name);
gdViewer.Print();
Attachments
gdpict_1216.zip
(69.39 KiB) Downloaded 309 times

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Loïc
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Re: GdPicture PDF print distorted page

Post by Loïc » Fri Dec 16, 2011 10:41 am

Hi,

Please provide now the document that generates this rendering.
If there is confidential issue, you send send us through the helpdesk: https://www.gdpicture.com/support/getting-support-from-our-team

Kind regards,

Loïc

Lynette
Posts: 7
Joined: Mon Sep 19, 2011 9:42 am

Re: GdPicture PDF print distorted page

Post by Lynette » Tue Dec 20, 2011 7:12 am

I've submitted a support ticket. #16499
Please advise. Thanks.

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Loïc
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Re: GdPicture PDF print distorted page

Post by Loïc » Tue Dec 20, 2011 9:58 pm

Problem solved.

Lynette
Posts: 7
Joined: Mon Sep 19, 2011 9:42 am

Re: GdPicture PDF print distorted page

Post by Lynette » Wed Dec 21, 2011 5:42 am

Hi Loic,

any advice on what should I do ? Thanks.

SamiKharma
Posts: 352
Joined: Tue Sep 27, 2011 11:47 am

Re: GdPicture PDF print distorted page

Post by SamiKharma » Wed Dec 21, 2011 1:19 pm

Hi,

As Loic said the problem is solved and you should be able to get the fix in the next minor release.

Best Regards,
Sami Kharma
GdPicture Support Staff Member

Lynette
Posts: 7
Joined: Mon Sep 19, 2011 9:42 am

Re: GdPicture PDF print distorted page

Post by Lynette » Thu Dec 22, 2011 4:34 am

Hi SamiKharma,

Hope the minor release will be soon, so that I can implement in my project. :D

Thanks.

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