Pdf Rendering Problem

Discussions about image processing and document imaging.
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Nanni
Posts: 29
Joined: Thu Sep 25, 2008 6:26 pm

Pdf Rendering Problem

Post by Nanni » Wed Sep 28, 2011 10:11 am

Hi

I have open ticket for problem with rendering Pdf in 17 June 2011
I can no longer get answers from support.
Please,can I have an updated answer about this problem?

Thanks for support

Best Regards
Nanni

Elodie
Posts: 38
Joined: Fri Sep 03, 2010 10:50 am

Re: Pdf Rendering Problem

Post by Elodie » Wed Sep 28, 2011 11:42 am

Hello Nanni,

Could you please give me the number of the ticket you're talking about so I can look into it and see what the problem may be? Thank you.

Best Regards,

Elodie

Nanni
Posts: 29
Joined: Thu Sep 25, 2008 6:26 pm

Re: Pdf Rendering Problem

Post by Nanni » Wed Sep 28, 2011 12:28 pm

Hi Elodie
thanks for reply

I have 2 ticket about this problem:
the first one is 11613
...and then the second (because I had not got updated answers) is 14292

Thanks for support

Best Regards
Nanni

Elodie
Posts: 38
Joined: Fri Sep 03, 2010 10:50 am

Re: Pdf Rendering Problem

Post by Elodie » Wed Sep 28, 2011 12:44 pm

Hi Nanni,

I re-opened the first ticket and asked for an ETA on it. I will let you know as soon as I have an answer. Do you still encounter the problem on your side?

Best Regards,

Elodie

Nanni
Posts: 29
Joined: Thu Sep 25, 2008 6:26 pm

Re: Pdf Rendering Problem

Post by Nanni » Wed Sep 28, 2011 3:02 pm

Hi Elodie

I'm Using GdPicture ToolKit Pro Edition.
With gdpicturepro5.ocx version 5.13.0.9 and gdpdfplug.dll version 1.16.0.10, I still have the problem.

Best Regards
Nanni

Nanni
Posts: 29
Joined: Thu Sep 25, 2008 6:26 pm

Re: Pdf Rendering Problem

Post by Nanni » Tue Oct 11, 2011 11:46 am

Hi Elodie

seems that the ticket 11613 is again closed (Private),
but I got no answer about my problem.

Have you news about this ?

Thanks for support

Best Regards
Nanni

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