PDF with annotations does not print
PDF with annotations does not print
Hi,
I have a PDF that would print before annotations were added, but doesn't after. When trying to print, I get the message "The document could not be printed" and then "There were no pages selected to print.".
I am attaching the document. Can you tell me what the issue is?
Thanks!
Pradeepa.
I have a PDF that would print before annotations were added, but doesn't after. When trying to print, I get the message "The document could not be printed" and then "There were no pages selected to print.".
I am attaching the document. Can you tell me what the issue is?
Thanks!
Pradeepa.
- Attachments
-
- Does not print.zip
- (79.54 KiB) Downloaded 314 times
Re: PDF with annotations does not print
Hello Pradeepa
Could you send us the source code you use to print this document ?
Thank you
Could you send us the source code you use to print this document ?
Thank you
Re: PDF with annotations does not print
We see this issue when we try to print from Adobe.
Re: PDF with annotations does not print
Do you create this PDF with GdPicture ?
Re: PDF with annotations does not print
No, the PDF comes from Crystal Reports.
Re: PDF with annotations does not print
Sorry but we provide support only on GdPicture products.
Re: PDF with annotations does not print
Ok, sorry, I should have been more clear. The PDF is generated by CrystalReports and it prints fine. It's only after we add annotations using GDPicture, we are having issues with printing.
Will you be able to look at the attached PDF and see why the annotations are causing issues with this PDF?
Will you be able to look at the attached PDF and see why the annotations are causing issues with this PDF?
Re: PDF with annotations does not print
Hello Pradeepa,
Could you attach the input document? (without annotation).
Kind regards,
Loïc
Could you attach the input document? (without annotation).
Kind regards,
Loïc
Re: PDF with annotations does not print
Attached is the document without annotations.
Thank you!
Thank you!
- Attachments
-
- WillPrint.zip
- (39.23 KiB) Downloaded 330 times
Re: PDF with annotations does not print
Hello,
We are not able to reproduce the problem starting with this latest PDF. Could you tell me exactly how we need to add annotations and save the modified document to obtain the printing issue?
Kind regards,
Loïc
We are not able to reproduce the problem starting with this latest PDF. Could you tell me exactly how we need to add annotations and save the modified document to obtain the printing issue?
Kind regards,
Loïc
Re: PDF with annotations does not print
Unfortunately, it is not very consistent. But once we run into this issue, removing all annotations does not make the file printable. I was hoping you would be able to look at the PDF and know what the issue is.
Here's how we add annotations:
_viewer.AddPolygonAnnotInteractive(DefaultToolBorderColor, DefaultToolBorderWidth, DefaultToolBackColor, DefaultToolOpacity);
_viewer.AddFreeHandAnnotInteractive(DefaultToolBorderColor, DefaultToolBorderWidth, LineCap.Flat, LineCap.Flat, DefaultToolOpacity);
...
Here's how we save the annotations to PDF
_viewer.SaveDocumentToPDF(stream);
Thank you!
Here's how we add annotations:
_viewer.AddPolygonAnnotInteractive(DefaultToolBorderColor, DefaultToolBorderWidth, DefaultToolBackColor, DefaultToolOpacity);
_viewer.AddFreeHandAnnotInteractive(DefaultToolBorderColor, DefaultToolBorderWidth, LineCap.Flat, LineCap.Flat, DefaultToolOpacity);
...
Here's how we save the annotations to PDF
_viewer.SaveDocumentToPDF(stream);
Thank you!
Re: PDF with annotations does not print
Hi again,
OK we've identified the cause of the problem. The next release that will be published next week will fix that.
Thank you for this report!
With best regards,
Loïc
OK we've identified the cause of the problem. The next release that will be published next week will fix that.
Thank you for this report!
With best regards,
Loïc
Re: PDF with annotations does not print
That's wonderful news! Thank you very much!
Re: PDF with annotations does not print
You're very welcome Pradeepa!
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