Hi,
we're using your DocumentViewer in a .net MVC project. The version is the latest.. The problem is that, when printing the document having selected the "Print as PDF" option, it gives this error
<Error>
<Message>An error has occurred.</Message>
</Error>
Have you some tip?
Many thanks
Gianluca
Document print as pdf problem
Re: Document print as pdf problem
Hello,
Could you check you are on the latest release?
If the problem persists with it please open a ticket into our helpdesk by providing the input document used. Please also specify if the issue occurs in a particular browser. You should be also interesed in testing our online demo version here: http://www.docuvieware-demo.com
Please let me know if you need further information or assistance.
With best regards,
Loïc
Could you check you are on the latest release?
If the problem persists with it please open a ticket into our helpdesk by providing the input document used. Please also specify if the issue occurs in a particular browser. You should be also interesed in testing our online demo version here: http://www.docuvieware-demo.com
Please let me know if you need further information or assistance.
With best regards,
Loïc
Re: Document print as pdf problem
I've tried on the online demo application but it seems to work fine... may be a license problem?
Many thanks
Gianluca
Many thanks
Gianluca
Re: Document print as pdf problem
Hi Gianluca,
May I ask you to create a ticket on the support platform? This way we would be able to have a look at your license and verify there are no license issue.
May I ask you to create a ticket on the support platform? This way we would be able to have a look at your license and verify there are no license issue.
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